EXPERIENCE
Lead User Experience Researcher​, June 2021 - present
Advisor360° | Weston, MA

Recruited as lead researcher to establish the UX research practice at Advisor360°.

Establishing research operations and conducting UX research with customers of Advisor360° applications. Working with UX designers, visual designers, and product managers.
Senior Experience Design Researcher, April 2019 - June 2021
Waters Corporation | Milford, MA

Lead researcher responsible for the customer experience & UX research--including usability testing, user interviews, survey design, and qualitative data analysis--for Waters' LC-MS (liquid chromatography - mass spectrometry) equipment and associated interfaces.

​Working within Waters' XDC (Experience Design Center) in Milford, MA, and online, conducted over 30 UX study projects on web/cloud, software, hardware, and concept/marketing studies.
Information Architect (6-month contract), October 2018 - March 2019
Fidelity Investments | Boston, MA

In this contract role, worked on the user experience and interaction design for Fidelity.com, specifically regarding messaging, notifications, alerts, and eDelivery preferences.

​Worked closely with the product manager, content strategist, developers, and others on the UX research team.
Senior User Experience Researcher, February 2016 - September 2018
Harvard Business Review | Brighton, MA

Conducted UX research and design as a senior member of the Product Management team to inform ongoing improvements to the HBR.org experience, while working closely with the visual design and tech teams. Also managed the Associate User Experience Designer on the team.
  • Led the effort for the UX and beta testing program for a suite of new website products
  • Led UX research effort for redesign of subscription transaction process
  • Conducted training for non-UX colleagues in unmoderated usability testing for "UX Democratization" program
  • Performed UX research in preparation for launch of subscriber rewards gift and first Big Idea content
Senior User Experience Architect, April - December 2015
Inflexxion, Inc. | Newton, MA

Conducted user experience research to inform ongoing improvements and upgrades to existing product lines, and to establish the user experience for new products.
  • Led the UX effort for the redesign of the company website.
  • Designed and moderated a series of usability tests and user interviews regarding PainCAS, an online pain management product.
  • Facilitated user interviews for a PCORI (Patient-centered Outcomes Research Initiative) study on a text-message-based program for Medicaid patients with chronic pain in Rhode Island.
User Experience Specialist, September 2011 - October 2014
MathWorks, Inc. | Natick, MA

Led user-centered design activities related to Simulink, one of MathWorks' products. Worked with an assigned development team to understand the user-centered design requirements and developed creative solutions for meeting those needs. This included interviewing users, developing personas, creating paper and digital prototypes, determining user workflows, as well as designing and conducting usability studies.
  • Created low-fidelity prototypes of UIs and workflows for the new Simulink feature. Greatly reduced existing pain points that users experienced using Simulink without the new feature.
  • Conducted usability tests with customers using paper and digital prototypes. Determined users’ workflows, discoverability, ease of use, and required changes for the next release cycle.
  • Conducted requirements and workflow analyses with team and documentation writer. Ensured that personas and pain points were understood before proceeding to UI design.
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Training & Development Specialist - eLearning, October 2005 - August 2011
Tufts Health Plan | Watertown, MA

Recruited to develop the eLearning strategy and offerings of the Corporate Learning and Development (CLD) group, which was responsible for developing 1700 employees in software training, product knowledge, and professional skills.
  • Designed and implemented replacement learning management system (LMS).
  • Developed the strategy and high-level design of employee training to meet organizational learning management needs for the department’s five-year plan.
  • Conducted usability testing using paper prototypes, focus groups, and card sorting to design user interface and content strategy of LMS, ensuring alignment with business and user goals.​
  • Developed the strategy and design for the conversion of over 65 instructor-led courses to eLearning formats, resulting in a 3-year savings of $325,000.
  • Designed 65 eLearning courses and templates using Captivate, Camtasia, and Raptivity, and managed the development of additional courses by contractors.
EDUCATION
CERTIFICATE
Business Analytics
Harvard Business School Online
MASTER OF SCIENCE
Human Factors in Information Design
Bentley University
Graduated with distinction
BACHELOR OF SCIENCE
Biology
University of Rhode Island
SPEAKING ENGAGEMENTS
  • 7th Annual IT Summit at Harvard University | Cambridge, MA | June 2017
    “Using Personas to Create Awesome Experiences”
  • Usability Testing Training at Harvard Business Review | Brighton, MA | December 2016
    “Unmoderated Usability Testing with UserTesting.com”
  • MathWorks UX Symposium | Natick, MA | October 2013
    “Changing the Way You Persuade”
  • DevLearn 2011 | Las Vegas, NV | November 2011
    “User Interface Design for Your LMS”
PROFESSIONAL MEMBERSHIPS
UXPA: User Experience Professionals Association
BostonCHI (computer-human interaction)
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